How Can We Help You?

Quick Fix: Delete your old Lovster account, then retry the purchase with the same Apple ID.

If you encounter an error message saying “Purchase Failed,” it means your Apple ID is already linked to an active subscription on another Lovster account. Each Apple ID can only be connected to one Lovster account and one subscription at a time.

To subscribe with your new account, you’ll need to delete the old one first. Be aware: deleting your account will permanently erase all matches, messages, and other associated information.

Typically, in-app purchase charges are nonrefundable, and we do not offer refunds or credits for partially used subscription periods. However, exceptions may be made if a refund request for a Lovster subscription is submitted within 14 days of the transaction date or if local laws mandate refunds.

For more information, please refer to our Terms of Use.

To request a refund from Apple, follow these steps:

1. Sign in to reportaproblem.apple.com.
2. Tap “I'd like to,” then select “Request a refund.”
3. Choose the reason for the refund, then click “Next.”
4. Select the item you'd like refunded, then tap “Submit.”

If you're experiencing issues with your payment method, try the following steps:

• Double-check your details: Ensure that all card details (number, expiration date, CVV) are correct.
• Verify sufficient funds: Make sure your card or account has enough funds to complete the purchase.
• Contact your bank: Sometimes, banks block transactions for security reasons. Contact your bank to confirm if this is the case.
• Try a different payment method: If available, try another payment method, such as PayPal or a different credit/debit card.
• Update your app: Ensure your app is updated to the latest version, as outdated apps may experience payment-related glitches.

If none of these solutions works, please contact our support team for further assistance.